User assistance for complex systems

Authors:
Robert Pierce
Affiliations:
IBM Corporation, Littleton, MA, USA
Venue:
Proceedings of the 30th ACM international conference on Design of communication
Year:
2012

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Abstract

There is much opportunity for innovation in the areas of design, development, and delivery of technical communication for "systems of systems." Systems can be extremely complex, and contain many subsystems and components. The presentation of technical communication for a system of systems adds layers of complexity both to explaining the basic concepts of the system and all the details required for each area of the system that may be applicable to each type of user or role, function, and operation. It becomes more critical and yet more difficult to provide clear and comprehensive overviews and details of a system and its subsystems and components, as the complexity increases.