Scenario-based design: envisioning work and technology in system development
Scenario-based design: envisioning work and technology in system development
Dynamics in document design: creating text for readers
Dynamics in document design: creating text for readers
User and task analysis for interface design
User and task analysis for interface design
The Inmates are Running the Asylum
Software-Ergonomie '99, Design von Informationswelten, Gemeinsame Fachtagung des German Chapter of the ACM, der Gesellschaft für Informatik (GI) und der SAP AG
Digital libraries' support for the user's 'information journey'
Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries
Designing communication: considering the dynamics of the discipline
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Designing help topics for use with text-to-speech
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
User assistance for complex systems
Proceedings of the 30th ACM international conference on Design of communication
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As technical communication gains the technology to deliver dynamic custom documents, the importance of the upfront analysis increases. As a major factor in supporting dynamic adjustment of document content, the task and audience analysis must clearly capture the range of user goals and information needs in a flexible manner. Replacing a linear analysis model with a multidimensional model provides one method of achieving that flexibility. With a minimum of three separate dimensions to capture topic knowledge, detail required, and user cognitive ability, this model provides the writer a means of connecting content with information requirements and ensuring a dynamic document fits varying audience needs.