Mind over machine: the power of human intuition and expertise in the era of the computer
Mind over machine: the power of human intuition and expertise in the era of the computer
Interfacing thought: cognitive aspects of human-computer interaction
Online help systems: design and implementation
Online help systems: design and implementation
Designing the user interface (videotape)
Designing the user interface (videotape)
The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
Online help systems: technological evolution or revolution?
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Standards for online communiciaton: publishing information for the Internet/World Wide Web/help systems/corporate intranets
Does computer-generated speech manifest personality? an experimental test of similarity-attraction
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Developing and evaluating conversational agents
Embodied conversational agents
Guidelines for writing HTML help
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Spoken dialogue technology: enabling the conversational user interface
ACM Computing Surveys (CSUR)
Voicexml: Introduction to Developing Speech Applications: Version
Voicexml: Introduction to Developing Speech Applications: Version
Designing Interactive Speech Systems: From First Ideas to User Testing
Designing Interactive Speech Systems: From First Ideas to User Testing
Design of Speech Based-Devices
Design of Speech Based-Devices
Multidimensional analysis for custom content for multiple audiences
Proceedings of the 21st annual international conference on Documentation
Proceedings of the 21st annual international conference on Documentation
Voice User Interface Design
The use of eBooks and interactive multimedia as alternative forms of technical documentation
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
Transforming DITA topics for speech synthesis output
Proceedings of the eighteenth conference on Hypertext and hypermedia
Extending traditional user assistance systems to support an auditory interface
AIAP'07 Proceedings of the 25th conference on Proceedings of the 25th IASTED International Multi-Conference: artificial intelligence and applications
Improvements to a speech-enabled user assistance system based on pilot study results
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Proactive Versus Multimodal Online Help: An Empirical Study
AH '08 Proceedings of the 5th international conference on Adaptive Hypermedia and Adaptive Web-Based Systems
Designing an interactive spoken help application for preschool children
IDC '08 Proceedings of the 7th international conference on Interaction design and children
SEPADS'09 Proceedings of the 8th WSEAS International Conference on Software engineering, parallel and distributed systems
How efficient is it to communicate customer knowledge with the aid of audio-visual metaphors?
Proceedings of the 2008 conference on Knowledge-Based Software Engineering: Proceedings of the Eighth Joint Conference on Knowledge-Based Software Engineering
Enhancements to Online Help: Adaptivity and Embodied Conversational Agents
UAHCI '09 Proceedings of the 5th International on ConferenceUniversal Access in Human-Computer Interaction. Part II: Intelligent and Ubiquitous Interaction Environments
Auditory menus are not just spoken visual menus: a case study of "unavailable" menu items
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Understanding meta-communication in an inclusive scenario
Proceedings of the 2010 ACM Symposium on Applied Computing
User modeling to support the development of an auditory help system
TSD'07 Proceedings of the 10th international conference on Text, speech and dialogue
Spindex (Speech Index) Improves Auditory Menu Acceptance and Navigation Performance
ACM Transactions on Accessible Computing (TACCESS)
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Speech technology can be used to provide online help to users in situations where visual display of online help is not possible, or has some display-related limitations. Presenting help material in this manner can also complement traditional online help systems. To date, most online help material has been developed with the assumption that the material will be read. This paper proposes a number of guidelines to assist in the creation and testing of help material that may be presented to users via speech synthesis engines. The paper also provides a brief overview of an on-going project that provides online help using speech technolog