Semiotics in information systems engineering
Semiotics in information systems engineering
Semiotic engineering contributions for designing online help systems
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
A meta-communication model for structuring intercultural communication action patterns
ACM SIGGROUP Bulletin
An empirical study of on-line help design: features and principles
International Journal of Human-Computer Studies
The effect of different types of site maps on user's performance in an information-searching task
Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters
The Semiotic Engineering of Human-Computer Interaction (Acting with Technology)
The Semiotic Engineering of Human-Computer Interaction (Acting with Technology)
Designing help topics for use with text-to-speech
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Building effective help systems: modelling human help seeking behaviour
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Expressing help at appropriate levels
Proceedings of the 26th annual ACM international conference on Design of communication
Guided Map for Scaffolding Navigation Planning as Meta-Cognitive Activity in Hyperspace
Proceedings of the 2006 conference on Learning by Effective Utilization of Technologies: Facilitating Intercultural Understanding
Meta-communication in inclusive scenarios: issues and alternatives
Proceedings of the IX Symposium on Human Factors in Computing Systems
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Meta-communication can be defined as all exchanges of information that are related to the conceptual model of the system, including the communication that takes place in order to clarify or overcome problems during the communication process. The scenario of having users with low levels of literacy and familiarity with technology has not yet been addressed in help systems. This paper examines previous literature on meta-communication and other support frameworks, and draws on semio-participatory practices conducted within an inclusive scenario to extend the concept of help systems, aiming at a broader scaffolding instrument to let users climb up in the process of learning with the use of inclusive systems. Preliminary findings of the investigation inform the design of support systems instantiated in the context of online social networks meant to be inclusive.