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COCS '95 Proceedings of conference on Organizational computing systems
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Proceedings of the 16th annual international conference on Computer documentation
Agents to assist in finding help
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Computer Power and Human Reason: From Judgment to Calculation
Computer Power and Human Reason: From Judgment to Calculation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Providing intelligent help across applications in dynamic user and environment contexts
Proceedings of the 10th international conference on Intelligent user interfaces
The cognitive model: an approach to designing the human-computer interface
ACM SIGCHI Bulletin
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An emotionally intelligent user interface: modelling emotion for user engagement
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
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Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services
DTorial: An Interactive Tutorial Framework for Blind Users in a Web 2.0 World
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
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Proceedings of the 2010 ACM Symposium on Applied Computing
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Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
A importância de se explicitar informações estratégicas via sistemas de ajuda: um estudo de caso
Proceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems
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This paper proposes that the help systems provided for current software applications do not adequately support the natural help seeking behaviours of human beings. To test this hypothesis, theories about help seeking behaviours were used to design an evaluation instrument. This instrument is applied to the help systems of some well known software applications. The findings suggest that these systems do not match natural help-seeking behaviours, with deficiencies particularly in support for adaptivity, communications and creativity.