Interface design issues for advice-giving expert systems
Communications of the ACM
Online help systems: design and implementation
Online help systems: design and implementation
Online help systems: design and implementation issues (panel)
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A window-based help, tutorial and documentation system
SIGDOC '93 Proceedings of the 11th annual international conference on Systems documentation
One proven methodology for designing robust online help systems
SIGDOC '93 Proceedings of the 11th annual international conference on Systems documentation
Screen reader/2: access to OS/2 and the graphical user interface
Assets '94 Proceedings of the first annual ACM conference on Assistive technologies
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
A negotiation architecture for fluid documents
Proceedings of the 11th annual ACM symposium on User interface software and technology
Proceedings of the 16th annual international conference on Computer documentation
Creating an HTML help system for web-based products
Proceedings of the 16th annual international conference on Computer documentation
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Componentization of HTML-based online help
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Online help systems: a conspectus
Communications of the ACM
Computer tutorials for introductory statistics
Proceedings of the seventh annual consortium for computing in small colleges central plains conference on The journal of computing in small colleges
The development of a computerised multimedia tutorial system for a diverse student population
Proceedings of the 2nd international conference on Computer graphics, virtual Reality, visualisation and interaction in Africa
Accessibility designer: visualizing usability for the blind
Assets '04 Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility
Proposing new metrics to evaluate web usability for the blind
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Building effective help systems: modelling human help seeking behaviour
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Making multimedia content accessible for screen reader users
W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
Accessmonkey: a collaborative scripting framework for web users and developers
W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
AxsJAX: a talking translation bot using google IM: bringing web-2.0 applications to life
W4A '08 Proceedings of the 2008 international cross-disciplinary conference on Web accessibility (W4A)
Web 2.0: blind to an accessible new world
Proceedings of the 18th international conference on World wide web
Tailored presentation of dynamic web content for audio browsers
International Journal of Human-Computer Studies
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Effective tutorial systems can help promote products by reducing barriers of learning new applications. With dynamic web applications becoming as complex as desktop programs, there is a growing need for online tutorial/help systems. For visually impaired users the key limitations of traditional help systems are 1) poor access to help content with assistive technology, and 2) frequent reliance on videos/images to identify parts of web applications and demonstrate functionality. In this paper, we present a new interaction model, targeted towards screen-reader users, that describes how to embed an interactive tutorial within a web application. The interaction model is demonstrated within a system called DTorial, a fully functional dynamic audio-based tutorial with embedded content. While remaining within the web application, users can rapidly access any tutorial content, injected inline near relevant application controls, allowing them to quickly apply what they just heard to the application itself, without ever losing their position or having to shift windows. The model and implementation are grounded in sighted user help-systems literature and an analysis of screen-reader and Web-Application interactions. Lessons learned from the incremental design and evaluations indicate that providing visually impaired users with dynamic, embedded, interactive audio-based tutorial systems can reduce the barriers to new Web-Applications.