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Communications of the ACM
Help texts vs. help mechanisms: A new mandate for documentation writers
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ACM SIGGRAPH Computer Graphics
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ICSE '87 Proceedings of the 9th international conference on Software Engineering
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SIGDOC '92 Proceedings of the 10th annual international conference on Systems documentation
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COACH: a teaching agent that learns
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USCSH: An Active Intelligent Assistance System
Artificial Intelligence Review
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Artificial Intelligence Review
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ACM SIGCHI Bulletin
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Our research goals are to understand the nature of, construct and evaluate intelligent interfaces as knowledge-based systems. In this paper we demonstrate the need for help systems as an essential part of human-computer communication. Help strategies are based on a model of the task (to understand what the user is doing or which goals he/she1 wants to achieve) and a model of the user (to guarantee that these systems are non-intrusive and that they pay attention to the needs of individual users).We illustrate that passive and active help systems have to be constructed as knowledge-based systems. Two operational systems (PASSIVIST and ACTIVIST) are described to show the usefulness of this approach.