On the application of rule-based techniques to the design of advice giving systems
International Journal of Man-Machine Studies - Special issue: Developments in expert systems, part 2
Understanding computers and cognition
Understanding computers and cognition
Interface design issues for advice-giving expert systems
Communications of the ACM
Computer
Advising roles of a computer consultant
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interfacing thought: cognitive aspects of human-computer interaction
Prompting, feedback and error correction in the design of a scenario machine
International Journal of Man-Machine Studies
Five gambits for the advisory interface dilemma
Psychological issues of human-computer interaction in the work place
Justified advice: a semi-naturalistic study of advisory strategies
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Information sought and information provided: an empirical study of user/expert dialogues
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Psychology of How Novices Learn Computer Programming
ACM Computing Surveys (CSUR)
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Composing letters with a simulated listening typewriter
Communications of the ACM
An empirical methodology for writing user-friendly natural language computer applications
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Improving a human-computer dialogue
Communications of the ACM
A personal computer based expert system for answering student questions in the CS1 course
SIGSMALL '90 Proceedings of the 1990 ACM SIGSMALL/PC symposium on Small systems
Question asking as a tool for novice computer skill acquisition
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The perceived usefulness of computer information sources: a field study
ACM SIGCHI Bulletin
Wizard of Oz Method for Learning Dialog Agents
CIA '01 Proceedings of the 5th International Workshop on Cooperative Information Agents V
A research process for designing ubiquitous social experiences
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
ACM Transactions on Computer-Human Interaction (TOCHI)
Customisation for ubiquitous web applications: a comparison of approaches
International Journal of Web Engineering and Technology
A wizard of Oz study of advice giving and following
Human-Computer Interaction
Exploratory inspection—a user-based learning method for improving open source software usability
Journal of Software Maintenance and Evolution: Research and Practice
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Intelligent advisory interfaces will afford new approaches to help and training problems, however little is known about the usability of such facilities. This recent study indicates that although intelligent help can support users, there are also specific potential problems.