Interface design issues for advice-giving expert systems
Communications of the ACM
Advising roles of a computer consultant
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information sought and information provided: an empirical study of user/expert dialogues
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Online help systems: a conspectus
Communications of the ACM
Learning by doing with simulated intelligent help
Communications of the ACM
Justified advice: a semi-naturalistic study of advisory strategies
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The role of critiquing in cooperative problem solving
ACM Transactions on Information Systems (TOIS) - Special issue on computer—human interaction
TAE Plus: Transportable Applications Environment Plus: a user interface development environment
ACM Transactions on Information Systems (TOIS)
Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The perceived usefulness of computer information sources: a field study
ACM SIGCHI Bulletin
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
Defining high-throughput email users
CHI '07 Extended Abstracts on Human Factors in Computing Systems
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
A wizard of Oz study of advice giving and following
Human-Computer Interaction
DTorial: An Interactive Tutorial Framework for Blind Users in a Web 2.0 World
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Building adaptive systems for collaborative e-work: the e-workbench approach
Intelligent Decision Technologies - Special issue on knowledge-based environments and services in human-computer interaction
| Hi-index | 0.02 |
A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in “one-shot”. The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.