Interactive consulting via natural language
Communications of the ACM
Communications of the ACM
ELIZA—a computer program for the study of natural language communication between man and machine
Communications of the ACM
Learning and remembering interactive commands
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
Warming up to computers: A study of cognitive and affective interaction over time
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
A user interface for online assistance
ICSE '81 Proceedings of the 5th international conference on Software engineering
Designing an interactive facility for non-programmers
ACM '80 Proceedings of the ACM 1980 annual conference
Recent advances in user assistance
CHI '81 Proceedings of the Joint Conference on Easier and More Productive Use of Computer Systems. (Part - II): Human Interface and the User Interface - Volume 1981
Using offline documentation online
CHI '81 Proceedings of the Joint Conference on Easier and More Productive Use of Computer Systems. (Part - II): Human Interface and the User Interface - Volume 1981
An integral approach to user assistance
CHI '81 Proceedings of the Joint Conference on Easier and More Productive Use of Computer Systems. (Part - II): Human Interface and the User Interface - Volume 1981
Rapid prototyping of interactive information systems
Proceedings of the workshop on Rapid prototyping
Software psychology: Human factors in computer and information systems (Winthrop computer systems series)
User-oriented criteria for the selection of DSS software
Communications of the ACM
Interface design issues for advice-giving expert systems
Communications of the ACM
Help texts vs. help mechanisms: A new mandate for documentation writers
SIGDOC '85 Proceedings of the 4th annual international conference on Systems documentation
DOMAIN/DELPHI: retrieving documents online
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Characteristics and functions of software environments: an overview
ACM SIGSOFT Software Engineering Notes
An introductory algorithm teacher
SIGCSE '87 Proceedings of the eighteenth SIGCSE technical symposium on Computer science education
Online help systems: design and implementation issues (panel)
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Implementing an interface to networked services
SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
The effect of windows on man-machine interfaces (or opening doors with windows)
CSC '85 Proceedings of the 1985 ACM thirteenth annual conference on Computer Science
The perceived usefulness of computer information sources: a field study
ACM SIGCHI Bulletin
The effect of Windows on man-machine interfaces (or opening doors with windows
ACM SIGDOC Asterisk Journal of Computer Documentation
Personalized Contexts in Help Systems
AI '01 Proceedings of the 14th Biennial Conference of the Canadian Society on Computational Studies of Intelligence: Advances in Artificial Intelligence
F.I.S.H.: Factors, interactions, and support for humans
SIGUCCS '84 Proceedings of the 12th annual ACM SIGUCCS conference on User services
Practical guidelines for a user-friendly interface
APL '84 Proceedings of the international conference on APL
REASON: an intelligent user assistant for interactive environments
IBM Systems Journal
User behavior upon introduction of a network help system
ACM SIGCHI Bulletin
The cognitive model: an approach to designing the human-computer interface
ACM SIGCHI Bulletin
A USER NEEDS APPROACH TO CONTEXT SENSITIVE HELP
ACM SIGCHI Bulletin
Online access AIDS for documentation: a bibliographic outline
ACM SIGIR Forum
International Journal of Learning Technology
Understanding help seeking within the context of searching digital libraries
Journal of the American Society for Information Science and Technology
DTorial: An Interactive Tutorial Framework for Blind Users in a Web 2.0 World
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
The midwife's assistant: designing integrated learning tools to scaffold ultrasound practice
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
| Hi-index | 48.25 |
Users of computer systems are now accustomed to the convenience of online help systems and generally demand these amenities in the computers they buy. However, recent studies as to the efficacy of certain types of assistance for certain classes of users raise important questions for designers.