Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
Online help systems: technological evolution or revolution?
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Online help systems: a conspectus
Communications of the ACM
An integral approach to user assistance
CHI '81 Proceedings of the Joint Conference on Easier and More Productive Use of Computer Systems. (Part - II): Human Interface and the User Interface - Volume 1981
Embedded user assistance: the future for software help?
interactions - Help! User assistance and HCI
Asynchronous remote medical consultation for Ghana
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Emergency response: Elearning for paramedics and firefighters
Simulation and Gaming
Personalization in e-learning: the adaptive system vs. the intelligent agent approaches
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
The micro-structure of use of help
Proceedings of the 27th ACM international conference on Design of communication
The macro-structure of use of help
Proceedings of the 27th ACM international conference on Design of communication
Mobile-izing health workers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ICTD for healthcare in Ghana: two parallel case studies
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Featherweight multimedia for information dissemination
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Portable antenatal ultrasound platform for village midwives
Proceedings of the First ACM Symposium on Computing for Development
Adapting collaborative radiological practice to low-resource environments
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Impact of low-cost, on-demand, information access in a remote Ghanaian village
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Hackademia: building functional rather than accredited engineers
Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1
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Ultrasound imaging is an effective tool for identifying maternal mortality risk factors. However, the high cost of ultrasound devices and the scarcity of ultrasound training are two major barriers to adoption in the developing world; complicated and expensive medical technologies are unlikely to meet the needs of users with limited opportunities for formal training and continuing education. To address these particular barriers, we have designed an inexpensive ultrasound system composed of off-the-shelf hardware and custom software. Our system is designed for use by rural midwives---often central medical figures in resource-constrained communities. This paper presents our work integrating help and tutorial software into the ultrasound system we developed. Our goal is to supplement a midwife's conceptual and operational knowledge of diagnostic ultrasound through appropriate and adaptive scaffolding. The design of our help system is informed by interviews with sonographers and radiologists in the United States and Uganda, and data collected during two fieldwork visits to Uganda. Through our fieldwork and preliminary evaluations, we have found that in addition to in-context reference material accessible during an exam, midwives need in-depth learning materials that can be accessed outside of a medical exam scenario.