Guest Editor's Introduction: An Applied Psychology of the User
ACM Computing Surveys (CSUR)
TENEX, a paged time sharing system for the PDP - 10
Communications of the ACM
Communications of the ACM
Man-machine interface design for timesharing systems
ACM '76 Proceedings of the 1976 annual conference
The multics system: an examination of its structure
The multics system: an examination of its structure
DOMAIN/DELPHI: retrieving documents online
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Characteristics and functions of software environments: an overview
ACM SIGSOFT Software Engineering Notes
An introductory algorithm teacher
SIGCSE '87 Proceedings of the eighteenth SIGCSE technical symposium on Computer science education
Online help systems: a conspectus
Communications of the ACM
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
The midwife's assistant: designing integrated learning tools to scaffold ultrasound practice
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Hi-index | 0.02 |
User assistance is incorporated into some of today's interactive computing systems. The assistance is rarely consistent in its accuracy, availability, accessibility or style. In this paper we discuss general requirements for assistance systems and a characterization of different types of assistance which may be provided users. A technique for integrating the design of an assistance system with the design of an interactive computing system is described. The technique satisfies the expressed requirements and greatly facilitates the development of assistance systems. Finally, a brief discussion of techniques for evaluating the quality and effectiveness of an interactive assistance system is presented.