One proven methodology for designing robust online help systems
SIGDOC '93 Proceedings of the 11th annual international conference on Systems documentation
Communications of the ACM
The semiotic engineering of user interface languages
International Journal of Man-Machine Studies
ACM '85 Proceedings of the 1985 ACM annual conference on The range of computing : mid-80's perspective: mid-80's perspective
Online help systems: a conspectus
Communications of the ACM
Alternatives for on-line help systems
SIGUCCS '80 Proceedings of the 8th annual ACM SIGUCCS conference on User services
An integral approach to user assistance
CHI '81 Proceedings of the Joint Conference on Easier and More Productive Use of Computer Systems. (Part - II): Human Interface and the User Interface - Volume 1981
A method of Semiotic engineering for the online help systems construction
Proceedings of the Latin American conference on Human-computer interaction
Helping users to use help: improving interaction with help systems
CHI '04 Extended Abstracts on Human Factors in Computing Systems
HELPING USERS FIND HELP: MODELS OF ONLINE HELP ORGANIZATION
ACM SIGCHI Bulletin
Interface in form: paper and product prototyping for feedback and fun
interactions - The art of prototyping
Online help system design based on the situated action theory
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Answering why and why not questions in user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Afinando" a comunicação entre pares para melhorar a compreensão da mensagem do designer
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Hi-index | 0.01 |
Despite the advances of computer systems, there are still few alternatives of help systems. New paradigms are needed because the possibilities of help systems are still poorly explored both by end users and by the designers. This paper explores research on help systems, based on a new paradigm: the dialogue between the user and the system. From this research emerged an approach to reduce their communication gaps and transform that communication into something closer to a natural dialogue.