Interactive consulting via natural language
Communications of the ACM
Process-oriented user support for workflow applications
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
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This paper reviews some existing possibilities for help systems and proposes a series of steps for improving the interactive interface to users. We consider a hypothetical environment of a predominantly time- sharing facility providing services to multiple campuses over a large geographical area with s small staff for training and user services.