Mind over machine: the power of human intuition and expertise in the era of the computer
Mind over machine: the power of human intuition and expertise in the era of the computer
Usability inspection methods
Adaptive user support: ergonomic design of manually and automatically adaptable software
Adaptive user support: ergonomic design of manually and automatically adaptable software
What help do users need?: taxonomies for on-line information needs & access methods
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards a Better Understanding of Context and Context-Awareness
HUC '99 Proceedings of the 1st international symposium on Handheld and Ubiquitous Computing
Alternatives for on-line help systems
SIGUCCS '80 Proceedings of the 8th annual ACM SIGUCCS conference on User services
Extending Global Tool Integration Environment towards Lifecycle Management
OTM '09 Proceedings of the Confederated International Workshops and Posters on On the Move to Meaningful Internet Systems: ADI, CAMS, EI2N, ISDE, IWSSA, MONET, OnToContent, ODIS, ORM, OTM Academy, SWWS, SEMELS, Beyond SAWSDL, and COMBEK 2009
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Workflow applications (WFA) support users working in business processes. Knowledge and comprehension of the underlying processes beyond one's own task is necessary but often not readily available. We have developed a generic taxonomy of help information for all types of workflow or process applications that considers the process-orientation of these applications. Based on this classification we have designed a user support system for one WFA. With this support system the user can not only retrieve information about field entries into the interfaces, but it also provides process-related information, including information about the work done on previous tasks as well as what will transpire with the entries, their consequences and results. Our goal is to demonstrate that the user support system enhances the users' process comprehension, ensures trustworthy decisions and hence improve human performance and accelerates processing times.