Usability: turning technologies into tools
Usability: turning technologies into tools
The semiotic engineering of user interface languages
International Journal of Man-Machine Studies
Human-computer interaction: toward the year 2000
Human-computer interaction: toward the year 2000
Model-based interface development
CHI '94 Conference Companion on Human Factors in Computing Systems
Model-Based Design and Evaluation of Interactive Applications
Model-Based Design and Evaluation of Interactive Applications
Design Rationale: Concepts, Techniques, and Use
Design Rationale: Concepts, Techniques, and Use
Human-Computer Interaction
A Model-Based Interface Development Environment
IEEE Software
An empirical study of on-line help design: features and principles
International Journal of Human-Computer Studies
Adopting information technology as a first step in design
interactions - Winds of change
An experience with an enriched task model for educational software
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Avaliação do uso da manas como ferramenta epistêmica no projeto de sistemas colaborativos
Proceedings of the IX Symposium on Human Factors in Computing Systems
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
"Afinando" a comunicação entre pares para melhorar a compreensão da mensagem do designer
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
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Online help systems are typically used (if at all) as a last resource in interactive breakdown situations. In this paper, we present a semiotic engineering method for building online help that uses fairly known design models. We discuss the benefits of having designers explicitly communicate their design vision to users and the need or opportunity to foster new cultural attitudes towards online help. We show how, as a direct communication channel from designers to users, it opens new possibilities for interaction that can be skillfully used by designers. By exploring such possibilities, designers and users may bring about more positive attitudes towards online help and counter the feeling of technological exclusion which many users express.