A slice of life in my virtual community
Global networks
The semiotic engineering of user interface languages
International Journal of Man-Machine Studies
User Modelling in I-Help: What, Why, When and How
UM '01 Proceedings of the 8th International Conference on User Modeling 2001
A method of Semiotic engineering for the online help systems construction
Proceedings of the Latin American conference on Human-computer interaction
The Semiotic Engineering of Human-Computer Interaction (Acting with Technology)
The Semiotic Engineering of Human-Computer Interaction (Acting with Technology)
Online help system design based on the situated action theory
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Building effective help systems: modelling human help seeking behaviour
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Learning with new technologies: Help seeking and information searching revisited
Computers & Education
CTRL: A research framework for providing adaptive collaborative learning support
User Modeling and User-Adapted Interaction
Semiotic Engineering Methods for Scientific Research in HCI
Semiotic Engineering Methods for Scientific Research in HCI
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
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This study aims to investigate ways to facilitate and encourage the resolution of doubts in help systems in pairs to collaborative environments for teaching. It is founded on two pillars: support systems, because it is considered that these resources are the best way to explain a system to user, and using expressions of communicability, coming from the Semiotic Engineering, because it is assumed that they can facilitate the identifying and solving doubts. This article presents a set of expressions of communicability to be used in the help system in pairs, as well as experiments for their definition. Moreover, it presents an architecture and a software prototype that enables the use of this set of expressions.