MailCall: message presentation and navigation in a nonvisual environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Generating queries and replies during information-seeking interactions
International Journal of Human-Computer Studies
Task oriented or task disoriented: designing a usable help web
Proceedings of the 16th annual international conference on Computer documentation
Creating an HTML help system for web-based products
Proceedings of the 16th annual international conference on Computer documentation
Current issues in assessing and improving information usability
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Answering why and why not questions in user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding help seeking within the context of searching digital libraries
Journal of the American Society for Information Science and Technology
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
Designing help system for e-GOV websites: A Brazilian case study
Information Polity
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