Semiotic engineering contributions for designing online help systems
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Editing to improve online information
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Helping users to use help: improving interaction with help systems
CHI '04 Extended Abstracts on Human Factors in Computing Systems
interactions - Help! User assistance and HCI
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
DTorial: An Interactive Tutorial Framework for Blind Users in a Web 2.0 World
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Benefit analysis of user assistance improvements
CHI '11 Extended Abstracts on Human Factors in Computing Systems
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