Managing your documentation projects
Managing your documentation projects
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Information architecture for the World Wide Web
Information architecture for the World Wide Web
Task oriented or task disoriented: designing a usable help web
Proceedings of the 16th annual international conference on Computer documentation
Creating an HTML help system for web-based products
Proceedings of the 16th annual international conference on Computer documentation
A database of e-commerce terms: implementation and benefits in producing internationalized software
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
What you installed is what you see: help navigation in modular software products
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Developing Quality Technical Information: A Handbook for Writers and Editors (2nd Edition)
Developing Quality Technical Information: A Handbook for Writers and Editors (2nd Edition)
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Online documentation has provided new challenges for information developers. At the IBM Toronto lab, those challenges have led us editors to alter the work we do. We have found that the nonlinear nature of HTML information webs makes quality control more crucial and difficult than it was when our information appeared in books. Editors provide both guidelines and quality assurance to try to maintain consistency. We have also redefined our role to include a number of information architecture activities in an effort to help writers create an information structure that makes sense to users. In the Toronto lab, editors are an essential part of the information development process.