Logistics of integrating online help, documentation, and training: a practical example
SIGDOC '95 Proceedings of the 13th annual international conference on Systems documentation: emerging from chaos: solutions for the growing complexity of our jobs
Developing usable online information for a Web authoring tool
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Shared techniques between print and online documentation
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
From hardcopy to online: changes to the editor's role and processes
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Concept mapping: a job-performance aid for hypertext developers
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Customer analysis in the wired age
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Web style guides: who, what, where
SIGDOC '97 Proceedings of the 15th annual international conference on Computer documentation
Customers' use of documentation: the enduring legacy of print
Proceedings of the 16th annual international conference on Computer documentation
Help design challenges in network computing
Proceedings of the 16th annual international conference on Computer documentation
Measuring the usability index of your Web site
Proceedings of the 16th annual international conference on Computer documentation
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Editing to improve online information
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Automating software documentation: a case study
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
An empirical study of on-line help design: features and principles
International Journal of Human-Computer Studies
Guidelines for Designing Electronic Books
ECDL '02 Proceedings of the 6th European Conference on Research and Advanced Technology for Digital Libraries
Encyclopedia of Computer Science
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