Managing your documentation projects
Managing your documentation projects
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Software project survival guide
Software project survival guide
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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Spatial Technology, Inc., has 45-60 developers (depending on how you count) busy writing code. The Tech Pubs department has three writers to keep up with them, plus two programmers who develop and maintain software tools that support the documentation. This team puts out paper and online documentation, on time, reasonably complete, for one major and several minor releases a year. It's the tools that make it possible.I will first describe the tools and processes in place when I started at Spatial, explain the issues that led us to change them, and discuss the changes that we put in place both for tools and process. I will also discuss some of the problems we faced and how we dealt with them. In the presentation, I will report on the current state of the transition, and explore how this specific case study could be a useful model for dealing with complex software documentation projects.