Communications of the ACM - Special issue on computer graphics: state of the arts
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Using contextual inquiry to learn about your audiences
ACM SIGDOC Asterisk Journal of Computer Documentation
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Access ThinkPad: The right information at the right time and place
IBM Systems Journal
Why don't people read the manual?
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Toward a more accurate view of when and how people seek help with computer applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Proceedings of the 26th annual ACM international conference on Design of communication
The macro-structure of use of help
Proceedings of the 27th ACM international conference on Design of communication
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