Writing better computer user documentation: from paper to online
Writing better computer user documentation: from paper to online
The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
Document means more than manual: document design outside the computer industry
SIGDOC '90 Proceedings of the 8th annual international conference on Systems documentation
The why, where and how of minimalism
SIGDOC '90 Proceedings of the 8th annual international conference on Systems documentation
The Elements of Friendly Software Design
The Elements of Friendly Software Design
How to Write a Usable User Manual
How to Write a Usable User Manual
Essentials of Task Analysis
Documenting a scientific visualization tool
SIGDOC '91 Proceedings of the 9th annual international conference on Systems documentation
Applying object-oriented concepts to documentation
SIGDOC '92 Proceedings of the 10th annual international conference on Systems documentation
LinkWinds: interactive scientific data analysis and visualization
Communications of the ACM
Multi-level documentation of organizational architectures and processes
SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
SIROG: a responsive hypertext manual
ECHT '94 Proceedings of the 1994 ACM European conference on Hypermedia technology
Documentation design decisions: accounting for customer preferences
SIGDOC '95 Proceedings of the 13th annual international conference on Systems documentation: emerging from chaos: solutions for the growing complexity of our jobs
“But, how much does it cost?”: selling user interface design
CHI '94 Conference Companion on Human Factors in Computing Systems
Customers' use of documentation: the enduring legacy of print
Proceedings of the 16th annual international conference on Computer documentation
Documentation: not yet implemented, but coming soon!
The human-computer interaction handbook
Why don't people read the manual?
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
What users say they want in documentation
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Graphstract: minimal graphical help for computers
Proceedings of the 20th annual ACM symposium on User interface software and technology
Technology acceptance and ERP documentation usability
Communications of the ACM - Remembering Jim Gray
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ToolClips: an investigation of contextual video assistance for functionality understanding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social media for sustainable engineering communication
Proceedings of the 28th ACM International Conference on Design of Communication
Usage of and satisfaction with online help vs. search engines for aid in software use
Proceedings of the 29th ACM international conference on Design of communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intuitiveness of vibrotactile speed regulation cues
ACM Transactions on Applied Perception (TAP)
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