Interfacing thought: cognitive aspects of human-computer interaction
Dynamic construction of animated help from application context
UIST '88 Proceedings of the 1st annual ACM SIGGRAPH symposium on User Interface Software
Help by guided tasks: utilizing UIMS knowledge
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM - Special issue on computer graphics: state of the arts
International Journal of Man-Machine Studies
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An evaluation of animated demonstrations of learning computer-based tasks
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multimedia help: a prototype and an experiment
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Online help: a part of documentation
SIGDOC '92 Proceedings of the 10th annual international conference on Systems documentation
ACM SIGDOC Asterisk Journal of Computer Documentation
Building user-centered on-line help
Human-computer interaction
Apple guide: a case study in user-aided design of online help
CHI '95 Conference Companion on Human Factors in Computing Systems
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Editing computer hardware procedures for multimedia presentation
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Just what they need, just when they need it: an introduction to embedded assistance
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Learning where to look: location learning in graphical user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Usability Engineering
Side views: persistent, on-demand previews for open-ended tasks
Proceedings of the 15th annual ACM symposium on User interface software and technology
Proceedings of the 20th annual international conference on Computer documentation
Stencils-based tutorials: design and evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Show Me! Guidelines for Producing Recorded Demonstrations
VLHCC '05 Proceedings of the 2005 IEEE Symposium on Visual Languages and Human-Centric Computing
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Graphstract: minimal graphical help for computers
Proceedings of the 20th annual ACM symposium on User interface software and technology
Animated demonstrations and training wheels interfaces in a complex learning environment
Interacting with Computers
Lineogrammer: creating diagrams by drawing
Proceedings of the 21st annual ACM symposium on User interface software and technology
Animated demonstrations for learning procedural computer-based tasks
Human-Computer Interaction
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Generating photo manipulation tutorials by demonstration
ACM SIGGRAPH 2009 papers
D-Macs: building multi-device user interfaces by demonstrating, sharing and replaying design actions
UIST '10 Proceedings of the 23nd annual ACM symposium on User interface software and technology
Chronicle: capture, exploration, and playback of document workflow histories
UIST '10 Proceedings of the 23nd annual ACM symposium on User interface software and technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Improving learning transfer from stencils-based tutorials
Proceedings of the 10th International Conference on Interaction Design and Children
Pause-and-play: automatically linking screencast video tutorials with applications
Proceedings of the 24th annual ACM symposium on User interface software and technology
Creating contextual help for GUIs using screenshots
Proceedings of the 24th annual ACM symposium on User interface software and technology
IP-QAT: in-product questions, answers, & tips
Proceedings of the 24th annual ACM symposium on User interface software and technology
Searching for software learning resources using application context
Proceedings of the 24th annual ACM symposium on User interface software and technology
Sketch-sketch revolution: an engaging tutorial system for guided sketching and application learning
Proceedings of the 24th annual ACM symposium on User interface software and technology
The impact of tutorials on games of varying complexity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
MixT: automatic generation of step-by-step mixed media tutorials
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Initial results of using an intelligent tutoring system with Alice
Proceedings of the 17th ACM annual conference on Innovation and technology in computer science education
Journal of the American Society for Information Science and Technology
Proceedings of the 30th ACM international conference on Design of communication
Waken: reverse engineering usage information and interface structure from software videos
Proceedings of the 25th annual ACM symposium on User interface software and technology
MixT: automatic generation of step-by-step mixed media tutorials
Proceedings of the 25th annual ACM symposium on User interface software and technology
GamiCAD: a gamified tutorial system for first time autocad users
Proceedings of the 25th annual ACM symposium on User interface software and technology
Community enhanced tutorials: improving tutorials with multiple demonstrations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 12th International Conference on Interaction Design and Children
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We investigate the use of on-line contextual video assistance to improve the learnability of software functionality. After discussing motivations and design goals for such forms of assistance, we present our new technique, ToolClips. ToolClips augment traditional tooltips to provide users with quick and contextual access to both textual and video assistance. In an initial study we found that users successfully integrated ToolClip usage into the flow of their primary tasks to overcome learnability difficulties. In a second study, we found that with ToolClips, users successfully completed 7 times as many unfamiliar tasks, in comparison to using a commercial professionally developed on-line help system. Users also retained the information obtained from ToolClips, performing tasks significantly faster one week later.