User and task analysis for interface design
User and task analysis for interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
GUI bloopers: don'ts and do's for software developers and Web designers
GUI bloopers: don'ts and do's for software developers and Web designers
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Proceedings of the 20th annual international conference on Computer documentation
Tutor design for speech-based interfaces
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Animated demonstrations and training wheels interfaces in a complex learning environment
Interacting with Computers
Synchronous online help support with visual instruction aids for workflow-based MVC web applications
Proceedings of the 27th ACM international conference on Design of communication
ToolClips: an investigation of contextual video assistance for functionality understanding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An aspect-oriented tool framework for developing process-sensitive embedded user assistance systems
Transactions on aspect-oriented software development VIII
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Information-rich interfaces are proliferating right under our noses-both on the Web and on our desktops. As professional user advocates and technical communicators expert in designing information, we're in a key position to perform product-design roles as these interfaces are developed. To be fully prepared for this challenge, we must understand:The change from typical desktop software interface designWhy traditional documentation deliverables, like help and printed manuals, are not serving our usersWhy a more proactive approach to assistance helps our users (without them even knowing it)