TNT: a talking tutor 'n' trainer for teaching use of interactive computer systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interfacing thought: cognitive aspects of human-computer interaction
interactions
How do users know what to say?
interactions
CACTUS: automated tutorial course generation for software applications
Proceedings of the 5th international conference on Intelligent user interfaces
Just what they need, just when they need it: an introduction to embedded assistance
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Does tutoring really have to be intelligent?
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Training Entrepeneurs During Corporate Assessmen
ENC '05 Proceedings of the Sixth Mexican International Conference on Computer Science
An architecture and applications for speech-based accessibility systems
IBM Systems Journal
Tactical Access to Complex Technology through Interactive Communication (TACTIC)
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
Investigating the roles of assistance in a digital storytelling authoring system
IVIC'11 Proceedings of the Second international conference on Visual informatics: sustaining research and innovations - Volume Part II
Software tutors for dialogue systems
TSD'05 Proceedings of the 8th international conference on Text, Speech and Dialogue
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Speech-based applications commonly come with web-based or printed manuals. Alternatively, the dialogue can be designed so that users should be able to start using the application on their own. We studied an alternative approach, an integrated tutor. The tutor participates in the interaction when new users learn to use a speech-based system. It teaches the users how to operate the system and monitors user actions to be certain that the users do indeed learn. In this paper we describe our experiences with the design and the iterative development of an integrated tutor. Expert evaluation and two user tests were conducted with different versions of the tutor. The results show that the tutor can effectively guide new users. We identify the six most important lessons learned, the most important being that it is essential to spot problems by monitoring user actions, especially when novice users are tutored.