Interfacing thought: cognitive aspects of human-computer interaction
Online help systems: design and implementation
Online help systems: design and implementation
The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
International Journal of Man-Machine Studies
Are we really entering a post-usability era?
ACM SIGDOC Asterisk Journal of Computer Documentation
Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
ToolClips: an investigation of contextual video assistance for functionality understanding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Creating contextual help for GUIs using screenshots
Proceedings of the 24th annual ACM symposium on User interface software and technology
Searching for software learning resources using application context
Proceedings of the 24th annual ACM symposium on User interface software and technology
Sketch-sketch revolution: an engaging tutorial system for guided sketching and application learning
Proceedings of the 24th annual ACM symposium on User interface software and technology
The impact of tutorials on games of varying complexity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Balloon Help, which is becoming standard in the Macintosh world, enables the user to display brief annotations of interface objects by passing the pointer (cursor) over those objects. This investigation explains the operation of Balloon Help, presents the theoretical and empirical rationale for Balloon Help, assesses its value in supporting both exploration of an interface and task-focused behavior, considers its relationship with other forms of help, and evaluates some possible modifications of Balloon Help. Balloon Help is viewed as a successful implementation of minimalist principles that nevertheless needs to be supplemented by other forms of documentation.