“?”: a context-sensitive help system based on hypertext
DAC '87 Proceedings of the 24th ACM/IEEE Design Automation Conference
Online help: a part of documentation
SIGDOC '92 Proceedings of the 10th annual international conference on Systems documentation
ACM SIGDOC Asterisk Journal of Computer Documentation
User interactions with everyday applications as context for just-in-time information access
Proceedings of the 5th international conference on Intelligent user interfaces
Explaining collaborative filtering recommendations
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Using information scent to model user information needs and actions and the Web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Placing search in context: the concept revisited
ACM Transactions on Information Systems (TOIS)
Learning where to look: location learning in graphical user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User Modelling in Help Systems
ICCAL '90 Proceedings of the 3rd International Conference on Computer Assisted Learning
A proposal for user centered system documentation
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
EMACS the extensible, customizable self-documenting display editor
Proceedings of the ACM SIGPLAN SIGOA symposium on Text manipulation
What we talk about when we talk about context
Personal and Ubiquitous Computing
Probabilistic model for contextual retrieval
Proceedings of the 27th annual international ACM SIGIR conference on Research and development in information retrieval
Out of context: computer systems that adapt to, and learn from, context
IBM Systems Journal
Y!Q: contextual search at the point of inspiration
Proceedings of the 14th ACM international conference on Information and knowledge management
Answering why and why not questions in user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 15th international conference on World Wide Web
Learning user interaction models for predicting web search result preferences
SIGIR '06 Proceedings of the 29th annual international ACM SIGIR conference on Research and development in information retrieval
Supporting intelligent Web search
ACM Transactions on Internet Technology (TOIT)
From Web to Social Web: Discovering and Deploying User and Content Profiles
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Example-centric programming: integrating web search into the development environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ToolClips: an investigation of contextual video assistance for functionality understanding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Empirical analysis of predictive algorithms for collaborative filtering
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
Inferring informational goals from free-text queries: a Bayesian approach
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
The lumière project: Bayesian user modeling for inferring the goals and needs of software users
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
"Then click ok!": extracting references to interface elements in online documentation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
MixT: automatic generation of step-by-step mixed media tutorials
Proceedings of the 25th annual ACM symposium on User interface software and technology
Tutorial-based interfaces for cloud-enabled applications
Proceedings of the 25th annual ACM symposium on User interface software and technology
Community enhanced tutorials: improving tutorials with multiple demonstrations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Users of complex software applications frequently need to consult documentation, tutorials, and support resources to learn how to use the software and further their understand-ing of its capabilities. Existing online help systems provide limited context awareness through "what's this?" and simi-lar techniques. We examine the possibility of making more use of the user's current context in a particular application to provide useful help resources. We provide an analysis and taxonomy of various aspects of application context and how they may be used in retrieving software help artifacts with web browsers, present the design of a context-aware augmented web search system, and describe a prototype implementation and initial user study of this system. We conclude with a discussion of open issues and an agenda for further research.