Multi-level documentation of organizational architectures and processes

  • Authors:

  • Rudolf K. Keller;Anurag Garg;Amin Noaman;Tao Tao

  • Affiliations:

  • Centre de recherche informatique de Montréal (CRIM), 1801, McGill College, Suite 800, Montréal, PQ H3A 2N4, Canada and McGill University and Université de Montreal, Dépt. d'inf ...;Centre de recherche informatique de Montréal (CRIM), 1801, McGill College, Suite 800, Montréal, PQ H3A 2N4, Canada;Centre de recherche informatique de Montréal (CRIM), 1801, McGill College, Suite 800, Montréal, PQ H3A 2N4, Canada;Centre de recherche informatique de Montréal (CRIM), 1801, McGill College, Suite 800, Montréal, PQ H3A 2N4, Canada

  • Venue:
  • SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
  • Year:
  • 1994

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Abstract

The modelling and analysis of organizational architectures and processes should be complemented with adequate documentation such as forms, database information, pieces of software, and anecdotal experience. The resulting models are not only more expressive and useful, but may also serve as on-line training vehicles and means for communication in a multi-person environment. They can be seen as multi-level documentation of the underlying architectures and processes, comprising both formal and informal elements, and allowing for the execution of their formal parts.These concepts are being validated in Macrotec, an environment for organizational modelling and analysis, which is complemented with Hypertec, a hypertext-based component supporting authoring, display and navigation of the documentation that cannot be captured in the formal part of our models. In this paper, we shall discuss Macrotec and Hypertec, illustrate our approach with an example and report on our experience at applying it.