Communications of the ACM - Special issue on computer graphics: state of the arts
A field study of exploratory learning strategies
ACM Transactions on Computer-Human Interaction (TOCHI)
Reducing the gap between what users know and what they need to know
CUU '00 Proceedings on the 2000 conference on Universal Usability
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
Why don't people read the manual?
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
What users say they want in documentation
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Toward a more accurate view of when and how people seek help with computer applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Human-Computer Interaction
Proceedings of the 26th annual ACM international conference on Design of communication
Expressing help at appropriate levels
Proceedings of the 26th annual ACM international conference on Design of communication
The micro-structure of use of help
Proceedings of the 27th ACM international conference on Design of communication
The macro-structure of use of help
Proceedings of the 27th ACM international conference on Design of communication
Documentation comes to life in computational thinking acquisition with agentsheets
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
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Computer users have long been frustrated by software problems. It is unusual that the Help menu actually helps with the software problems they have. At the same time, computer science students and professionals have been using search engines to get help with the complex software they use. The use of search engines to get help with software by both computer scientists and students in other disciplines is investigated. Students from all disciplines tested were found to use and be more satisfied by search engines than Help. Further investigation showed that, generally, students went to other people more than Help or search engines but found search engines and people to be the most satisfactory sources of help. Recommendations are made to improve Help systems by incorporating aspects of search engines.