Microsoft Press computer dictionary: the comprehensive standard for business, school, library, and home
The tech writing game
The art of indexing
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Designing and writing online documentation (2nd ed.): hypermedia for self-supporting products
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Are electrons better than papyrus? (or can Adobe Acrobat reader files replace hardcopy?)
Proceedings of the 16th annual international conference on Computer documentation
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