Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Online help systems: design and implementation
Online help systems: design and implementation
Intelligent help: communicating with knowledge-based systems
Intelligent help: communicating with knowledge-based systems
The semiotic engineering of user interface languages
International Journal of Man-Machine Studies
Participating in explanatory dialogues: interpreting and responding to questions in context
Participating in explanatory dialogues: interpreting and responding to questions in context
Human-computer interaction: toward the year 2000
Human-computer interaction: toward the year 2000
Adaptivity: system-initiated individualization
Adaptive user support
What help do users need?: taxonomies for on-line information needs & access methods
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
OpenDoc—building online help for a component-oriented architecture
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Systematic design of spoken prompts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
MailCall: message presentation and navigation in a nonvisual environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Ask how it works: an intelligent interactive manual for devices
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
Generating queries and replies during information-seeking interactions
International Journal of Human-Computer Studies
Task oriented or task disoriented: designing a usable help web
Proceedings of the 16th annual international conference on Computer documentation
Creating an HTML help system for web-based products
Proceedings of the 16th annual international conference on Computer documentation
Affordance, conventions, and design
interactions
Componentization of HTML-based online help
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Interactive Explanation of Software Systems
Automated Software Engineering
Collaborative response generation in planning dialogues
Computational Linguistics - Special issue on natural language generation
Proceedings of the 20th annual international conference on Computer documentation
CHIC - a pluggable solution for community help in context
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Contribuições da MoLIC para a reflexão sobre o conteúdo do sistema de ajuda
IHC '06 Proceedings of VII Brazilian symposium on Human factors in computing systems
Toward establishing trust in adaptive agents
Proceedings of the 13th international conference on Intelligent user interfaces
Understanding meta-communication in an inclusive scenario
Proceedings of the 2010 ACM Symposium on Applied Computing
Investigating effective ECAs: an experiment on modality and initiative
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Agent-based museum and tour guides: applying the state of the art
Proceedings of The 8th Australasian Conference on Interactive Entertainment: Playing the System
Documentation comes to life in computational thinking acquisition with agentsheets
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
A semantics driven user interface for virtual saarlouis
PRICAI'12 Proceedings of the 12th Pacific Rim international conference on Trends in Artificial Intelligence
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Our goal is to improve the content of help systems and provide better access to it, by giving users opportunities to signal breakdowns during interaction. To this end, we use a semiotic engineering model that explores both direct and indirect messages sent from designers to users via systems' interfaces. These messages represent how the designers conceived of the application, how they built it, and why. The online help system is an important component, because this is where designers have the best chances to explicitly express their vision. In this paper we review some of the classifications used to characterize help systems, and suggest that user-intent sensitivity should be explored as a new classification if we are targeting at efficient designer/user communication. We allow users to signal their intents by choosing among a limited set of predefined utterances, which provide an entry point to a cohesive discourse structure. The discourse is about the application's design rationale, and the operational and tactical instructions about how to use the application. Coupled with the application's conceptual model, and also the task and interaction models, these utterances allow help systems to provide information with increased probability of addressing the user's intentions.