Representation of electronic mail filtering profiles: a user study
Proceedings of the 5th international conference on Intelligent user interfaces
Semiotic engineering contributions for designing online help systems
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Designing the User Interface: Strategies for Effective Human-Computer Interaction (4th Edition)
Designing the User Interface: Strategies for Effective Human-Computer Interaction (4th Edition)
Task learning by instruction in tailor
Proceedings of the 10th international conference on Intelligent user interfaces
Exploring the design space for adaptive graphical user interfaces
Proceedings of the working conference on Advanced visual interfaces
An ontology of trust: formal semantics and transitivity
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Deploying a personalized time management agent
AAMAS '06 Proceedings of the fifth international joint conference on Autonomous agents and multiagent systems
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
Toward harnessing user feedback for machine learning
Proceedings of the 12th international conference on Intelligent user interfaces
Supporting interface customization using a mixed-initiative approach
Proceedings of the 12th international conference on Intelligent user interfaces
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
PLOW: a collaborative task learning agent
AAAI'07 Proceedings of the 22nd national conference on Artificial intelligence - Volume 2
IWTrust: improving user trust in answers from the web
iTrust'05 Proceedings of the Third international conference on Trust Management
Fixing the program my computer learned: barriers for end users, challenges for the machine
Proceedings of the 14th international conference on Intelligent user interfaces
Interacting meaningfully with machine learning systems: Three experiments
International Journal of Human-Computer Studies
Like an intuitive and courteous butler: a proactive personal agent for task management
Proceedings of The 8th International Conference on Autonomous Agents and Multiagent Systems - Volume 1
Assessing demand for intelligibility in context-aware applications
Proceedings of the 11th international conference on Ubiquitous computing
QuaCon'09 Proceedings of the 1st international conference on Quality of context
Trustworthy organic computing systems: challenges and perspectives
ATC'10 Proceedings of the 7th international conference on Autonomic and trusted computing
Taking advice from intelligent systems: the double-edged sword of explanations
Proceedings of the 16th international conference on Intelligent user interfaces
Towards learned feedback for enhancing trust in information seeking dialogue for radiologists
Proceedings of the 16th international conference on Intelligent user interfaces
Explanation and trust: what to tell the user in security and AI?
Ethics and Information Technology
Managing user trust for self-adaptive ubiquitous computing systems
Proceedings of the 8th International Conference on Advances in Mobile Computing and Multimedia
Trust-centered design for multi-display applications
Proceedings of the 8th International Conference on Advances in Mobile Computing and Multimedia
PTIME: Personalized assistance for calendaring
ACM Transactions on Intelligent Systems and Technology (TIST)
Designing trustworthy adaptation on public displays
UMAP'11 Proceedings of the 19th international conference on User modeling, adaption, and personalization
Where are my intelligent assistant's mistakes? a systematic testing approach
IS-EUD'11 Proceedings of the Third international conference on End-user development
Why-oriented end-user debugging of naive Bayes text classification
ACM Transactions on Interactive Intelligent Systems (TiiS)
Are explanations always important?: a study of deployed, low-cost intelligent interactive systems
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
Intelligent pairing assistant for air operation centers
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
An explanation-centric approach for personalizing intelligent agents
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
End-user interactions with intelligent and autonomous systems
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Agent-based museum and tour guides: applying the state of the art
Proceedings of The 8th Australasian Conference on Interactive Entertainment: Playing the System
ACM Transactions on Interactive Intelligent Systems (TiiS) - Special issue on highlights of the decade in interactive intelligent systems
A semantics driven user interface for virtual saarlouis
PRICAI'12 Proceedings of the 12th Pacific Rim international conference on Trends in Artificial Intelligence
The effect of explanations on perceived control and behaviors in intelligent systems
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Bases of human-computer trust and explanations
CHI '13 Extended Abstracts on Human Factors in Computing Systems
The impact of explanation dialogues on human-computer trust
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
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As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users.