The impact of explanation dialogues on human-computer trust

Authors:
Florian Nothdurft;Tobias Heinroth;Wolfgang Minker
Affiliations:
Institute of Communications Engineering, University of Ulm, Germany;Institute of Communications Engineering, University of Ulm, Germany;Institute of Communications Engineering, University of Ulm, Germany
Venue:
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
Year:
2013

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Abstract

Maintaining and enhancing the willingness of a user to interact with a technical system is crucial for human-computer interaction (HCI). Trust has shown to be an important factor influencing the frequency and kind of usage. In this paper we present our work on using explanations to maintain the trust relationship between human and computer. We conducted an experiment on how different goals of explanations influence the bases of human-computer trust. We present the results of the conducted study and outline what this means for the design of future technical systems and in particular for the central dialogue management component controlling the course and content of the HCI.