Managing user trust for self-adaptive ubiquitous computing systems

  • Authors:
  • Karin Leichtenstern;Elisabeth André;Ekatarina Kurdyukova

  • Affiliations:
  • Augsburg University, Augsburg;Augsburg University, Augsburg;Augsburg University, Augsburg

  • Venue:
  • Proceedings of the 8th International Conference on Advances in Mobile Computing and Multimedia
  • Year:
  • 2010

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Abstract

Ubiquitous computing systems can cause serious problems for user trust. In particular if the system is self-adaptive and situations appear which are poorly self-explanatory. In this paper we aim at the trust management of adaptive systems. We present a user study that covers the correlation of trust dimensions and user feelings on user trust. As results of this study, a Bayesian Network is introduced that, at the design time and runtime of the system, provides knowledge about the interplay between a truster's disposition, system events and actions, trust dimensions, user trust and user response.