Supporting interface customization using a mixed-initiative approach

  • Authors:
  • Andrea Bunt;Cristina Conati;Joanna McGrenere

  • Affiliations:
  • University of British Columbia, Vancouver, BC, Canada;University of British Columbia, Vancouver, BC, Canada;University of British Columbia, Vancouver, BC, Canada

  • Venue:
  • Proceedings of the 12th international conference on Intelligent user interfaces
  • Year:
  • 2007

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Abstract

We describe a mixed-initiative framework designed to support the customization of complex graphical user interfaces. The framework uses an innovative form of online GOMS analysis to provide the user with tailored customization suggestions aimed at maximizing the user's performance with the interface. The suggestions are presented non-intrusively, minimizing disruption and allowing the user to maintain full control. The framework has been applied to a general user-productivity application. A formal user evaluation of the system provides encouraging evidence that this mixed-initiative approach is preferred to a purely adaptable alternative and that the system's suggestions help improve task performance.