Understanding the Utility of Rationale in a Mixed-Initiative System for GUI Customization

Authors:
Andrea Bunt;Joanna Mcgrenere;Cristina Conati
Affiliations:
Computer Science Department, University of British Columbia, 2366 Main Mall, Vancouver, BC, V6T 1Z4,;Computer Science Department, University of British Columbia, 2366 Main Mall, Vancouver, BC, V6T 1Z4,;Computer Science Department, University of British Columbia, 2366 Main Mall, Vancouver, BC, V6T 1Z4,
Venue:
UM '07 Proceedings of the 11th international conference on User Modeling
Year:
2007

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Abstract

In this paper, we investigate the utility of providing users with the system's rationale in a mixed-initiative system for GUI customization. An evaluation comparing a version of the system with and without the rationale suggested that rationale is wanted by many users, leading to increased trust, understandability and predictability, but that not all users want or need the information.