Selection criteria for expert system shells: a socio-technical framework
Communications of the ACM
GroupLens: an open architecture for collaborative filtering of netnews
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Direct manipulation vs. interface agents
interactions
Explaining collaborative filtering recommendations
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Contextual Design: Defining Customer-Centered Systems
Contextual Design: Defining Customer-Centered Systems
The role of trust in automation reliance
International Journal of Human-Computer Studies - Special issue: Trust and technology
User Modeling and User-Adapted Interaction
Trust building with explanation interfaces
Proceedings of the 11th international conference on Intelligent user interfaces
How it works: a field study of non-technical users interacting with an intelligent system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CoScripter: automating & sharing how-to knowledge in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Toward establishing trust in adaptive agents
Proceedings of the 13th international conference on Intelligent user interfaces
Understanding the Utility of Rationale in a Mixed-Initiative System for GUI Customization
UM '07 Proceedings of the 11th international conference on User Modeling
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Why and why not explanations improve the intelligibility of context-aware intelligent systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting meaningfully with machine learning systems: Three experiments
International Journal of Human-Computer Studies
Assessing demand for intelligibility in context-aware applications
Proceedings of the 11th international conference on Ubiquitous computing
Taking advice from intelligent systems: the double-edged sword of explanations
Proceedings of the 16th international conference on Intelligent user interfaces
Recommending energy tariffs and load shifting based on smart household usage profiling
Proceedings of the 2013 international conference on Intelligent user interfaces
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Intelligent interactive systems (IIS) have great potential to improve users' experience with technology by tailoring their behaviour and appearance to users' individual needs; however, these systems, with their complex algorithms and dynamic behaviour, can also suffer from a lack of comprehensibility and transparency. We present the results of two studies examining the comprehensibility of, and desire for explanations with deployed, low-cost IIS. The first study, a set of interviews with 21 participants, reveals that i) comprehensibility is not always dependent on explanations, and ii) the perceived cost of viewing explanations tends to outweigh the anticipated benefits. Our second study, a two-week diary study with 14 participants, confirms these findings in the context of daily use, with participants indicating a desire for an explanation in only 7% of diary entries. We discuss the implications of our findings for the design of explanation facilities.