DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Designing for mobility, collaboration and information use by blue-collar workers
ACM SIGGROUP Bulletin
Participatory Design: Issues and Concerns
Computer Supported Cooperative Work
Usability Basics for Software Developers
IEEE Software
Designing to support communication on the move
CHI '03 Extended Abstracts on Human Factors in Computing Systems
The human-computer interaction handbook
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Moving from the design of usable security technologies to the design of useful secure applications
Proceedings of the 2002 workshop on New security paradigms
CITC4 '03 Proceedings of the 4th conference on Information technology curriculum
Getting into the Living Memory Box: Family archives & holistic design
Personal and Ubiquitous Computing
Presiding over accidents: system direction of human action
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
iVo: interactive voting for the Olympics
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Building ease of use into the IBM user experience
IBM Systems Journal
Customer-centered design for mobile applications
Personal and Ubiquitous Computing
Supporting distributed software design meetings: what can we learn from co-located meetings?
HSSE '05 Proceedings of the 2005 workshop on Human and social factors of software engineering
Finding the forest in the trees
OOPSLA '05 Companion to the 20th annual ACM SIGPLAN conference on Object-oriented programming, systems, languages, and applications
Implicit brushing and target snapping: data exploration and sense-making on large displays
Proceedings of the working conference on Advanced visual interfaces
Teaching embodied interaction design practice
DUX '05 Proceedings of the 2005 conference on Designing for User eXperience
Design documentaries: inspiring design research through documentary film
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
When second wave HCI meets third wave challenges
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
The reification of metaphor as a design tool
ACM Transactions on Computer-Human Interaction (TOCHI)
End-user privacy in human-computer interaction
Foundations and Trends in Human-Computer Interaction
Activity-based prototyping of ubicomp applications for long-lived, everyday human activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How people use the web on mobile devices
Proceedings of the 17th international conference on World Wide Web
Internalization, qualitative methods, and evaluation
Proceedings of the 2008 Workshop on BEyond time and errors: novel evaLuation methods for Information Visualization
User-centered design of a mobile application for sharing life memories
Mobility '07 Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology
User needs and design guidelines for mobile services for sharing digital life memories
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Multi-fidelity User Interface Specifications
Interactive Systems. Design, Specification, and Verification
mTable: browsing photos and videos on a tabletop system
MM '08 Proceedings of the 16th ACM international conference on Multimedia
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
Leveraging open-source software in the design and development process
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Environment interaction: character, challenges & implications for design
Proceedings of the 7th International Conference on Mobile and Ubiquitous Multimedia
Designing context-aware in-car information systems
Proceedings of the 5th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking, and Services
Proactive Ergonomics in Refrigerator Concept Development
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Designing social features for mobile and ubiquitous wellness applications
Proceedings of the 8th International Conference on Mobile and Ubiquitous Multimedia
Component-based development of mobile assistants with the ELEPHANT system
Mobility '09 Proceedings of the 6th International Conference on Mobile Technology, Application & Systems
Teaching communication, leadership, and the social context of computing via a consulting course
Proceedings of the 41st ACM technical symposium on Computer science education
Understanding the space for co-design in riders' interactions with a transit service
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Investigating the opportunity for a smart activity bag
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual research on elderly users' needs for developing universal design mobile phone
UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
A framework for mobile services supporting mobile non-office workers
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Systems development methods and usability in Norway: an industrial perspective
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Situated public news and reminder displays
AmI'07 Proceedings of the 2007 European conference on Ambient intelligence
User-centred design approach for a community website with social software
OCSC'07 Proceedings of the 2nd international conference on Online communities and social computing
Silence' as an analytical category for PD
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
No Code Required: Giving Users Tools to Transform the Web
No Code Required: Giving Users Tools to Transform the Web
Videogames in therapy: a therapist's perspective
Proceedings of the 3rd International Conference on Fun and Games
A study of the role of user-centered design methods in design team projects
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
The Essential Persona Lifecycle: Your Guide to Building and Using Personas
The Essential Persona Lifecycle: Your Guide to Building and Using Personas
Let's all get up and walk to the North Pole: design and evaluation of a mobile wellness application
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Embedding spatial software visualization in the IDE: an exploratory study
Proceedings of the 5th international symposium on Software visualization
Understanding parent-pediatrician interactions for the design of health technologies
Proceedings of the 1st ACM International Health Informatics Symposium
Layered evaluation of interactive adaptive systems: framework and formative methods
User Modeling and User-Adapted Interaction
Mobile learning and commuting: contextual interview and design of mobile scenarios
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Interactive surface technology for a mobile command centre
CHI '11 Extended Abstracts on Human Factors in Computing Systems
AnalyzeThis: unobtrusive mental health monitoring by voice
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 33rd International Conference on Software Engineering
Human-centered visualization environments
Human-centered visualization environments
Empirical Software Engineering
Real user experience of ICT devices among elderly people
HCD'11 Proceedings of the 2nd international conference on Human centered design
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: design and development approaches - Volume Part I
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Understanding and improving the diagnostic workflow of MapReduce users
CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
Designing useful tools for developers
Proceedings of the 3rd ACM SIGPLAN workshop on Evaluation and usability of programming languages and tools
Communication channels and awareness cues in collocated collaborative time-critical gaming
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
An examination of how households share and coordinate the completion of errands
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Loosely formed patient care teams: communication challenges and technology design
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Barry is not the weakest link: eliciting secure system requirements with personas
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
ITS'10 Proceedings of the 10th international conference on Intelligent Tutoring Systems - Volume Part I
Adaptive mobile web interface: user readiness in context
International Journal of Mobile Communications
Are explanations always important?: a study of deployed, low-cost intelligent interactive systems
Proceedings of the 2012 ACM international conference on Intelligent User Interfaces
Adaptation as design: learning from an EMR deployment study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Methodological Review: Participatory design for computerization of clinical practice guidelines
Journal of Biomedical Informatics
Designing and Evaluating Mobile Interaction: Challenges and Trends
Foundations and Trends in Human-Computer Interaction
Pervasive'12 Proceedings of the 10th international conference on Pervasive Computing
Tracing the user experience of participation
Proceedings of the 30th ACM international conference on Design of communication
The impact of paper prototyping on card sorting: A case study
Interacting with Computers
Capture the car!: qualitative in-situ methods to grasp the automotive context
Proceedings of the 3rd International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Development of an automotive user interface design knowledge system
Proceedings of the 4th International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Disfluencies as extra-propositional indicators of cognitive processing
ExProM '12 Proceedings of the Workshop on Extra-Propositional Aspects of Meaning in Computational Linguistics
Linking uncertainty in physicians' narratives to diagnostic correctness
ExProM '12 Proceedings of the Workshop on Extra-Propositional Aspects of Meaning in Computational Linguistics
Annotation schemes to encode domain knowledge in medical narratives
LAW VI '12 Proceedings of the Sixth Linguistic Annotation Workshop
Proceeding of the 16th International Academic MindTrek Conference
Visualize your spatial experience (VYSE): a method and a case study in an exhibition center
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Through two different lenses: a tool for new perspectives into context
Proceedings of the 24th Australian Computer-Human Interaction Conference
Personal and Ubiquitous Computing
An EUD Approach to the Design of Educational Games
International Journal of Distance Education Technologies
Improving digital reading experiences with mood-based content selection
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A pilot study of using crowds in the classroom
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Visual challenges in the everyday lives of blind people
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Brownies or bags-of-stuff?: domain expertise in cooperative inquiry with children
Proceedings of the 12th International Conference on Interaction Design and Children
Mobile devices as infotainment user interfaces in the car: contextual study and design implications
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
Proceedings of the Biannual Conference of the Italian Chapter of SIGCHI
An initial model for designing socially translucent systems for behavior change
Proceedings of the Biannual Conference of the Italian Chapter of SIGCHI
Why don't families get along with eco-feedback technologies?: a longitudinal inquiry
Proceedings of the Biannual Conference of the Italian Chapter of SIGCHI
Journal of Biomedical Informatics
Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Observation analysis method for culture centered design: proposal of KH method
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: health, learning, playing, cultural, and cross-cultural user experience - Volume Part II
Developing a concept interface design of ATM systems based on human-centred design processes
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
Exploring the social-technological gap in telesurgery: collaboration within distributed or teams
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
"Who decides?": security and privacy in the wild
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Exploring internet CO2 emissions as an auditory display
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Social Network Games: Players' Perspectives
Simulation and Gaming
International Journal of Mobile Human Computer Interaction
Methodology for materiality: interaction design research through a material lens
Personal and Ubiquitous Computing
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From the Publisher:If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If developers are not already using techniques like those presented here, they should read this book carefully to see what they are missing. --Dan Bricklin co-creator of VisiCalc This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations. Contextual Design enables you to gather detailed data about how people work and use systems develop a coherent picture of a whole customer population generate systems designs from a knowledge of customer work diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions