The trouble with computers
Web site usability: a designer's guide
Web site usability: a designer's guide
Communications of the ACM
Extreme programming explained: embrace change
Extreme programming explained: embrace change
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual Design: Defining Customer-Centered Systems
Contextual Design: Defining Customer-Centered Systems
Designing for the User with OVID: Bridging the Gap Between Software Engineering and User Interface Design
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Delivering expected value to users and stakeholders with User Engineering
IBM Systems Journal
The dawning of the autonomic computing era
IBM Systems Journal
IBM Systems Journal
Methodology for remote usability activities: A case study
IBM Systems Journal
No wires attached: Usability challenges in the connected mobile world
IBM Systems Journal
The state of user-centered design practice
Communications of the ACM - The disappearing computer
Improvement of a computer-based surveyor-training tool using a user-centered approach
Advanced Engineering Informatics
User-Centered Design Stories: Real-World UCD Case Studies
User-Centered Design Stories: Real-World UCD Case Studies
User experience at NCR: an organisational overview
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
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This issue of the IBM Systems Journal explores the topic of building ease of use into the IBM user experience with hardware, software, Web sites, and services. This paper provides an overview of the process and organizational transformation that IBM has gone through in improving the user experience with our offerings. IBM's process for building ease of use into the user experience is described and two versions of the process are introduced and contrasted. The IBM User-Centered Design (UCD) approach, which has been used for the last several years, is contrasted with the traditional approach to the development of offerings. A recent major enhanced version of the process, called User Engineering (UE), which is optimized for the IBM e-business on demandTM strategy, is contrasted with the existing UCD process. The key elements of our enablement, leadership, and guidance strategy for these processes are outlined, including mission, process integration, education and training, communication, collaboration, and tools and technology. An overview of the papers in this issue is also provided.