Remote evaluation: the network as an extension of the usability laboratory
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Remote usability evaluation: can users report their own critical incidents?
CHI 98 Cconference Summary on Human Factors in Computing Systems
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
Building ease of use into the IBM user experience
IBM Systems Journal
What happened to remote usability testing?: an empirical study of three methods
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Testing remote users: an innovative technology
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
International remote usability evaluation: the bliss of not being there
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Exploratory inspection—a user-based learning method for improving open source software usability
Journal of Software Maintenance and Evolution: Research and Practice
| Hi-index | 0.00 |
Achieving high ease of use demands that an iterative design-evaluation-redesign process be followed. User interface evaluations and, sometimes, design work as well, require the participation of many target users, who often collaborate in the use of the product. In many cases, project members and potential users are spread worldwide, making face-to-face interaction difficult and expensive. Given these conditions and the ever-present consideration of keeping travel expenses down, human factors engineers and human-computer interaction experts are adopting a methodology that involves performing user interface design and assessment activities remotely, thus avoiding prohibitive travel costs while maintaining a high level of customer involvement. This paper presents a survey of various types of remote usability activities and some of the types of tools that are being used, and it describes a case study in which this methodology was applied; that is, the design of the Design Solutions application for the IBM Customer Connect portal.