A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability in Practice: user experience lifecycle - evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
User-centered design methods in practice: a survey of the state of the art
CASCON '01 Proceedings of the 2001 conference of the Centre for Advanced Studies on Collaborative research
A Multi-Modal Interface for an Interactive Simulated Vascular Reconstruction System
ICMI '02 Proceedings of the 4th IEEE International Conference on Multimodal Interfaces
Proceedings of the Latin American conference on Human-computer interaction
User Attitudes Regarding a User-Adaptive eCommerce Web Site
User Modeling and User-Adapted Interaction
Issues and strategies for integrating HCI in masters level MIS and e-commerce programs
International Journal of Human-Computer Studies - Special issue on HCI and MIS
User-experience planning for corporate success
interactions - Personalized shared devices
IBM Systems Journal
Delivering expected value to users and stakeholders with User Engineering
IBM Systems Journal
Methodology for remote usability activities: A case study
IBM Systems Journal
The evolution of user-centered focus in the human-computer interaction field
IBM Systems Journal
No wires attached: Usability challenges in the connected mobile world
IBM Systems Journal
Iterative development in the field
IBM Systems Journal
Personalizing the user experience on ibm.com
IBM Systems Journal
Access ThinkPad: The right information at the right time and place
IBM Systems Journal
Building ease of use into the IBM user experience
IBM Systems Journal
User-centered design in the enterprise
interactions - Immersion
The state of user-centered design practice
Communications of the ACM - The disappearing computer
User interface design and evaluation for control room
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
A proposed architecture for integrating accessibility test tools
IBM Systems Journal
Communications of the ACM - The patent holder's dilemma: buy, sell, or troll?
Artificial Intelligence in Medicine
User Needs Analysis and requirements engineering: Theory and practice
Interacting with Computers
Towards pragmatic patterns for clinical knowledge management
ICPW '07 Proceedings of the 2nd international conference on Pragmatic web
Investigating Usability Metrics for the Design and Development of Applications for the Elderly
ICCHP '08 Proceedings of the 11th international conference on Computers Helping People with Special Needs
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
User-Centered Design Stories: Real-World UCD Case Studies
User-Centered Design Stories: Real-World UCD Case Studies
Context Awareness Triggered by Multiple Perceptual Analyzers
Proceedings of the 2007 conference on Emerging Artificial Intelligence Applications in Computer Engineering: Real Word AI Systems with Applications in eHealth, HCI, Information Retrieval and Pervasive Technologies
Validating a Standardized Usability/User-Experience Maturity Model: A Progress Report
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Young Australians' privacy, security and trust in internet banking
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Getting lost? touch and you will find! the user-centered design process of a touch screen
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction platforms and techniques
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: intelligent multimodal interaction environments
Recognizing cultural diversity in digital television user interface design
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: intelligent multimodal interaction environments
Computer mediated banking: a cross-cultural analysis of SMEs
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
A case study of new way to apply card sort in panel design
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
The Essential Persona Lifecycle: Your Guide to Building and Using Personas
The Essential Persona Lifecycle: Your Guide to Building and Using Personas
MyMediHealth - Designing a next generation system for child-centered medication management
Journal of Biomedical Informatics
Integration of user interface design process
Proceedings of the 11th International Conference on Product Focused Software
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The impact of human-centred design workshops in strategic design projects
HCD'11 Proceedings of the 2nd international conference on Human centered design
A unified environment for accessing a suite of accessibility evaluation facilities
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: design for all and eInclusion - Volume Part I
Connecting envisioning process to user interface design process
HI'11 Proceedings of the 2011 international conference on Human interface and the management of information - Volume Part I
Continuous, non-invasive assessment of agitation in dementia using inertial body sensors
Proceedings of the 2nd Conference on Wireless Health
The significance of form elements: a study of representational content of design sketches
Procedings of the Second Conference on Creativity and Innovation in Design
Procedings of the Second Conference on Creativity and Innovation in Design
Accessible user interface framework for severely physically disabled people
ICCHP'06 Proceedings of the 10th international conference on Computers Helping People with Special Needs
MC Sandbox: Devising a tool for method-user-centered method configuration
Information and Software Technology
Voice interfaces for real-time translation of common tourist conversation
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Architecting for usability: a survey
Journal of Systems and Software
A guide to agile development of interactive software with a "User Objectives"-driven methodology
Science of Computer Programming
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From the Book:PrefaceDo you want to change what people say about your product or system, referring to it as "elegant, simple, and powerful" rather than "ham-fisted, ugly, and unusable"? Or perhaps they're not saying anything at all. Then this book is for you. It provides an integrated approach to User-Centered Design (UCD) with an emphasis on using UCD to make products easy to buy, learn, and use. It focuses on designing a compelling "total customer experience"everything a customer sees, hears, and touches about a product or system. The integrated version of User-Centered Design, described in this book, was initially developed at IBM in the early 1990s by Karel Vredenburg. A team of experts at IBM continuously worked with the first author to improve this version of UCD. It is currently in its third major version. Scott Isensee and Carol Righi were instrumental in the evolution of the approach not only while they were at IBM but also after they left the company. Since leaving IBM, Scott has applied UCD effectively to the design of the i-opener information appliance at NetPliance and currently implements UCD at BMC Software. Carol formed her own company, Righi Interface Engineering, Inc. She has led UCD projects both while at IBM and now as a consultant for clients such as Chrysler, MetLife, and the Usability Professionals' Association and has taught User-Centered Design classes to major corporations. We continue to run a highly popular workshop entitled, "How to Introduce, Deploy, and Optimize User-Centered Design in Your Organization."This book is a distillation of our collective experience and that of our colleagues in introducing UCD to many hundreds ofcompanies and deploying it on a few thousand projects over the past 10 years. We have used the approach to design products ranging from mainframe computers to integrated circuits, notebook computers to Web appliances, database software to speech recognition software, Web site portals to the Web site for the Olympics, and we have used it on consulting projects worldwide for many industries, including healthcare, finance and banking, aerospace, insurance, automotive, and retail.We sincerely hope that you enjoy reading the book and applying the information contained within it.