User-centered design methods in practice: a survey of the state of the art

Authors:
Ji-Ye Mao;Karel Vredenburg;Paul W. Smith;Tom Carey
Affiliations:
University of Waterloo;IBM Corporate UCD;IBM Centre for Advanced Studies;University of Waterloo
Venue:
CASCON '01 Proceedings of the 2001 conference of the Centre for Advanced Studies on Collaborative research
Year:
2001

Citing 4
Cited 4

A field study of the software design process for large systems

Communications of the ACM
Making usable, useful, productivity-enhancing computer applications

Communications of the ACM
A toolkit for strategic usability: results from workshops, panels, and surveys

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
User-Centered Design: An Integrated Approach with Cdrom

User-Centered Design: An Integrated Approach with Cdrom

An extension of UML for the modeling of WIMP user interfaces

Journal of Visual Languages and Computing
Are engineers condemned to design? a survey on software engineering and UI design in Switzerland

INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Personalization for unobtrusive service interaction

Personal and Ubiquitous Computing
A taxonomy of design methods process models

Information and Software Technology

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper reports the results of a recent survey involving over one hundred leading professionals of user-centered design (UCD). The survey covered a broad range of issues ranging from the profile of a typical UCD project including the percentage of total budget on UCD, organizational impact of UCD, measures of UCD success, and the most widely used methods and techniques. Results show that cost-benefit tradeoffs are a key consideration in the adoption of UCD methods. Measures of UCD effectiveness are lacking and rarely applied. There is a major discrepancy between the commonly cited measures and what were actually applied.