The use of explicit user models in text generation: tailoring to a user's level of expertise
The use of explicit user models in text generation: tailoring to a user's level of expertise
Communications of the ACM
Dynamic hypertext catalogues: helping users to help themselves
Proceedings of the ninth ACM conference on Hypertext and hypermedia : links, objects, time and space---structure in hypermedia systems: links, objects, time and space---structure in hypermedia systems
The media equation: how people treat computers, television, and new media like real people and places
Tailoring the interaction with users in electronic shops
UM '99 Proceedings of the seventh international conference on User modeling
Temporary user modeling for adaptive product presentations in the Web
UM '99 Proceedings of the seventh international conference on User modeling
A user-centered design approach to personalization
Communications of the ACM
User Modeling in Text Generation
User Modeling in Text Generation
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
E-Commerce Recommendation Applications
Data Mining and Knowledge Discovery
User Modeling in Human–Computer Interaction
User Modeling and User-Adapted Interaction
User Modeling and User-Adapted Interaction
Empirical Evaluation of User Models and User-Adapted Systems
User Modeling and User-Adapted Interaction
User Modeling and User-Adapted Interaction
Building and exploiting user models.
Building and exploiting user models.
Personalised hypermedia presentation techniques for improving online customer relationships
The Knowledge Engineering Review
Personalizing interaction: directions for HCI research
Designing personalized user experiences in eCommerce
Dimensions of adaptivity in mobile systems: personality and people's attitudes
Proceedings of the 10th international conference on Intelligent user interfaces
Psychologically targeted persuasive advertising and product information in e-commerce
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
A field evaluation of an adaptable two-interface design for feature-rich software
ACM Transactions on Computer-Human Interaction (TOCHI)
Navigation behavior models for link structure optimization
User Modeling and User-Adapted Interaction
A descriptive reference framework for the personalisation of e-business applications
Electronic Commerce Research
The effects of transparency on trust in and acceptance of a content-based art recommender
User Modeling and User-Adapted Interaction
Awareness, training and trust in interaction with adaptive spam filters
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 11th International Conference on Electronic Commerce
Personalization in e-commerce applications
The adaptive web
Benefits and costs of adaptive user interfaces
International Journal of Human-Computer Studies
Showing user interface adaptivity by animated transitions
Proceedings of the 3rd ACM SIGCHI symposium on Engineering interactive computing systems
The opportunities and barriers of user profiling in the public sector
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Depleted egos and affirmed selves: The two faces of customization
Computers in Human Behavior
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Despite an abundance of recommendations by researchers and more recently by commercial enterprises for adaptive interaction techniques and technologies, there exists little experimental validation of the value of such approaches to users. We have conducted user studies focussed on the perceived value of a variety of personalization features for an eCommerce Web site for computing machinery sales and support. Our study results have implications for the design of user-adaptive applications. Interesting findings include unenthusiastic user attitudes toward system attempts to infer user needs, goals, or interests and to thereby provide user-specific adaptive content. Users also expressed equivocal opinions of collaborative filtering for the specific eCommerce scenarios we studied; thus personalization features popular in one eCommerce environment may not be effective or useful for other eCommerce domains. Users expressed their strong desire to have full and explicit control of data and interaction. Lastly, users want readily to be able to make sense of site behavior, that is, to understand a site's rationale for displaying particular content.