Evaluating the thinking-aloud technique for use by computer scientists
Advances in human-computer interaction (vol. 3)
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
High precision touch screen interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"I'm waiting where we met last time": exploring everyday positioning practices to inform design
Proceedings of the third Nordic conference on Human-computer interaction
User Interface Design and Evaluation (The Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series in Interactive Technologies)
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Recent reforms in office concepts have led to new intensification strategies that aim at more flexibility and efficiency. Hot desking is one of these new working practices that reduces office space per worker. These new office concepts however, pose new challenges and problems to solve. This paper describes the development phase of an innovative touch screen application for location based services to overcome the problematic edge effects of hot desking such as missing workspace awareness and poor communication. We followed a user-centered design (UCD) process to develop and test the interface so that it could be gradually modified and tailored to the demands and expectations of the end users. First, a methodological overview of the different phases of the UCD-process is given. Then, the results of each phase are discussed, focusing on several interface elements. Finally, the most important and striking results are summarized.