Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
A metric for hypertext usability
SIGDOC '91 Proceedings of the 9th annual international conference on Systems documentation
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Usability Engineering
Usability Testing and Research
Usability Testing and Research
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
A model of digital library information seeking process (dlisp model) as a frame for classifying usability problems
A method to standardize usability metrics into a single score
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
A Gestalt-like perceptual measure for home page design using a fuzzy entropy approach
International Journal of Human-Computer Studies
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The concept of usability is complicated and fuzziness. Fuzzy theory is developed to provide comprehensive evaluation capabilities in the presence of imprecise and uncertain information. Starting with the ISO 9241 dimensions (effectiveness, efficiency and satisfaction), a fuzzy comprehensive model based on fuzzy theory for evaluating usability is proposed instead of conventional methods. The model has ability to assess user experience comprehensively with defuzzied score. Combined with data of summative usability, it can be applied to benchmark product usability, and a case study indicated the approach can quantify user experience directly and comprehensively.