Contextual Design: Defining Customer-Centered Systems
Contextual Design: Defining Customer-Centered Systems
An empirical study of textual and graphical travel itinerary visualization using mobile phones
AUIC '03 Proceedings of the Fourth Australasian user interface conference on User interfaces 2003 - Volume 18
Mobility agents: guiding and tracking public transportation users
Proceedings of the working conference on Advanced visual interfaces
Modeling context aware interaction for wayfinding using mobile devices
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Research through design as a method for interaction design research in HCI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social Computing: From Social Informatics to Social Intelligence
IEEE Intelligent Systems
Rapidly exploring application design through speed dating
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Field trial of Tiramisu: crowd-sourcing bus arrival times to spur co-design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The relationship of action research to human-computer interaction
ACM Transactions on Computer-Human Interaction (TOCHI)
Probing bus stop for insights on transit co-design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility
Motivating contribution in a participatory sensing system via quid-pro-quo
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users help design the services they use. To investigate this opportunity, we began a service design project investigating how to create repeated information exchanges between riders and a transit agency in order to create a virtual "place" from which the dialog on services could take place. Through interviews with riders, a workshop with a transit agency, and speed dating of design concepts, we have developed a design direction. Specifically, we propose a service that combines vehicle location and "fullness" ratings provided by riders with dynamic route change information from the transit agency as a foundation for a dialog around riders conveying input for continuous service improvement.