Generating queries and replies during information-seeking interactions

Semiotic engineering contributions for designing online help systems

SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation

simVar: A Similarity-Influenced Question Selection Criterion for e-Sales Dialogs

Artificial Intelligence Review

A Similarity-Based Approach to Attribute Selection in User-Adaptive Sales Dialogs

ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development

Collaborating with Focused and Unfocused Users under Imperfect Communication

UM '01 Proceedings of the 8th International Conference on User Modeling 2001

Acquiring User Preferences for Product Customization

UM '01 Proceedings of the 8th International Conference on User Modeling 2001

Helping users to use help: improving interaction with help systems

CHI '04 Extended Abstracts on Human Factors in Computing Systems

The problem of describing a problem: Supporting laypersons in presenting their queries to the Internet-based helpdesk

International Journal of Human-Computer Studies

A personalized system for conversational recommendations

Journal of Artificial Intelligence Research

A user modeling approach for reasoning about interaction sensitive to bother and its application to hospital decision scenarios

User Modeling and User-Adapted Interaction

Reasoning about interaction in a multi-user system

UM'05 Proceedings of the 10th international conference on User Modeling

A model for reasoning about interaction with users in dynamic, time critical environments for the application of hospital decision making

AI'10 Proceedings of the 23rd Canadian conference on Advances in Artificial Intelligence