Intelligent help: communicating with knowledge-based systems

Semiotic engineering contributions for designing online help systems

SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation

An architectural system for retrieving messages to respond dangling questions in learning forum

Computers & Education

Water, wanted and unwanted: decision support in environmental applications

Systems Analysis Modelling Simulation - Special issue: Applications of information systems in environmental modelling

Knowledge and Productivity in Technical Support Work

Management Science

Intelligent agent-supported knowledge management

International Journal of Computer Applications in Technology

Review: informal logic dialogue games in human-computer dialogue

The Knowledge Engineering Review